We have the latest GlobeIn subscription and shipping update – they are promising an improved shipping timeline, faster refund/credit process, and better customer service. They’re now looking to ship Artisan shop orders within 48 hours, and if not met, they’ll refund or credit, instead of offering to wait on the item to be shipped. Plus, they now have dedicated employees to answer all Maven questions and comments.
We are seeking comments from anyone that is a current GlobeIn customer – what have your recent experiences been?
Here’s the full announcement:
Since the start of the pandemic, GlobeIn has experienced difficulties that have impacted our customers, specifically the timeline when they will receive their GlobeIn goods.
We know how frustrating it is to not receive something in the mail on time, or to not receive assistance in a timely manner.
That’s why we’re continuing to improve, and we’re sorry for the frustration and disappointment we have caused in the past.
The GlobeIn Team has been working very hard this year to make sure that you have been receiving what you ordered on time and our Customer Service Team has been answering any questions that you may have along the way.
We want to thank you for your understanding and support during this time, and we want you to know that we are working hard to make your GlobeIn experience better than ever.
This is why we have made additional changes to make sure that your experience with GlobeIn is exceptional.
WHAT ARE THE NEW CHANGES HAPPENING AT GLOBEIN?
- Your Artisan Shop orders will ship within 48 hours because we know that you’re looking forward to decorating your home with new goods!
- If you have a question or comment that you want to share with GlobeIn, our dedicated customer service team will get back to you within 24 hours during business hours.
- We have a group of dedicated employees interacting in our social media communities (one of them being our Facebook Maven Group) answering any questions and comments that you may have.
- In the past, we have offered an option for customers to wait for the new goods that they have ordered, but this has often led to long wait times or the goods not shipping. To combat this, if we are not able to fulfill a shipment, we will provide a refund or credit promptly and notify you through email.
Throughout this year, we’ve launched a number of new features to make your experience as a GlobeIn customer more fulfilling. From our new Box Builder feature to the functionality of the Artisan Fair cart timer, these are just two of the many features that we created to make your GlobeIn experience more personalized.
We know we still have a lot to work on, and we always aim to continuously improve. We are open to all ideas and feedback, so please submit them using our feedback form.
THANK YOU FOR YOUR CONTINUED SUPPORT!
We want to thank you, our customers, for your loyalty and dedication during these past years and for future support as well.
Knowing that you’re dedicated to helping artisans around the world make a living is amazing and we wouldn’t be able to assist our partnered artisans without your help.
If it weren’t for your support, the artisans who we work with would have a challenging time making a livelihood and creating change in their communities. We’re humbled knowing that people like you believe in our mission and recognize that change and growth is always possible.