Loot Crate has recently been made aware of isolated incidents with the Infinity Gauntlet Oven Mitt (pictured above) from our May 2016 Power Box that we purchased for inclusion. Some Looters have complained that their oven mitt failed to resist oven temperature items during normal use.
Based on these reports, we believe it’s possible some of the oven mitts sent in your Loot Crates will not withstand the high temperatures stated in the Loot Crate magazine and may pose a safety hazard, including a risk of burns. Please IMMEDIATELY STOP USING THIS PRODUCT AND CAREFULLY SECURE IT FROM USE BY OTHERS.
Loot Crate will take appropriate steps to secure the Infinity Gauntlet Oven Mitts that were distributed on an urgent basis. Please store this product in a safe place until we can develop the appropriate return or disposal protocol.
Our sincere apologies for this inconvenience. Loot Crate stands behind the quality of the products we offer and will ensure that our Looters receive a replacement product of equal or greater value, or a sufficient refund.
We will be in touch soon with further instructions regarding the disposal or return of the Infinity Gauntlet Oven Mitt.
In the meantime, please contact Customer Support at https://help.lootcrate.com/hc/en-us/requests/new with any questions or concerns.
We Love You,
Team Loot Crate