Allure Beauty Box wants subscribers to know that they are working on getting an alternative for some of the items that continuing members have received in their box – which were different from the advertised spoilers. If you have an issue with your box, they suggest that you email them so they can make it right.
Here’s the full announcement:
To our Allure Beauty Box community:
We want you to love the products in your box and we understand the confusion around items that some members received this month. Our goal is to deliver new products that you haven’t tried before, and if a product has to be substituted for any reason, we’re working to ensure that you receive an exciting alternative of comparable value.
That being said, if you’re disappointed with the items you received this month, please email our customer service team at [email protected] and we will do our best to make it right.
Some continuing members have received variation 4, which did not include products advertised as part of this month’s box.
- Dermelect Self Esteem Beauty Sleep Serum
- Briogeo Don’t Despair, Repair! Deep Conditioning Mask
- Heritage Store Rosewater Refreshing Facial Mist
- ESPA Clarifying Clay Mineral Mask
- The Browgal Eyebrow Pencil
- Mudmasky Serum-Infused Eye Mask OR M-61 Powerglow Peel
What do you think of the Allure Beauty Box variations for February?
Allure Beauty Box is $23 per month with 6 or more products in every monthly beauty box (at least 3 full size!), valued at $100+. It’s a reader favorite skincare subscription.
Comments
I did email them expressing my concerns about not receiving either of the items advertised in my box plus receiving a duplicate item I received in the past (the sleep serum), and they literally responded saying to give the duplicate item away to someone else then to try.. and they did not offer to send out a different item for the duplicate or to send out one of the advertised items. The worst customer service I ever experienced so I initiated a charge back for false advertising. I would’ve preferred they just send me out a different item and I would’ve continued my membership, but they would not for some reason.
Hello Marie, we’re so sorry for the poor experience you had with the February Box. We hope that you allow us the opportunity to make things right and get you the items that you were expecting. Please contact us at [email protected] or call us at tel:1.800.274.1603 (ask to speak to a manager), we will be happy to get this sorted out for you. If you have already emailed us about this matter and are unhappy with the resolution, please reach out again and we will do a better job!
I received this variation and was confused, I will now email them. I had an issue with my January box and they not only sent out the replacement item but four additional items including a La Mer sample! I was stunned! Great service.
Hi Gabbi! We’re happy to hear that our Customer Service team was able to help you! Please let us know if you have any other concerns or questions at [email protected] or call us at 1.800.274.1603.
I get 2 Allure boxes, but I’m going to cancel 1. 1 of my boxes was, indeed, this variation 4. I would have canceled prior to February if I had known that I would receive this variation.
Oh, I did email them and have not heard back yet.
Hi Melissa! If you’re disappointed with the items you received this month and have not received a response back from our Customer Service team, please call us and ask to speak with a manager. We will do our best to make it right.❤️
Phone
1-800-274-1603
Monday – Friday 7:00AM – 8:00PM CST
Saturday: 8:00AM – 4:00PM CST
Sunday: Closed
Customer service was really awesome with me, and is sending out topicals and Dr Brandt, in addition to my box. Plus, I had a duplicate in January that I mentioned and they are sending me a replacement for that as well! Very pleased with their response now(up until this statement though, I wasn’t thrilled–they weren’t admitting they made a mistake..but now they are. Yay!)
I received this variation and was disappointed! I wanted the Topicals Like Butter Hydrating Mask!
Call them! They will send them out to you separately from your box.
I emailed them. Calling probably would have been better and faster. Thanks!
Hi Katie! If you’re disappointed with the items you received this month and have not received a response back from our Customer Service team, please call us and ask to speak with a manager. We will make sure that you receive the Topicals Like Butter Mask and Dr. Brandt Microdermabrasion and we will do our best to make it right.❤️
Phone
1-800-274-1603
Monday – Friday 7:00AM – 8:00PM CST
Saturday: 8:00AM – 4:00PM CST
Sunday: Closed