We have an update on the Summer Fridays item in the January 2021 BOXYCHARM Premium!
Summer Fridays has acknowledged “temporary redness and irritation experienced by some customers when using Jet Lag Mask” and recommend patch-testing the product before using.
Boxycharm sent out the following email today:
We are writing to share an important message from one of our brand partners Summer Fridays. You can find the official statement below.
Your trust and experience means the world to us and if there anything we can do for you, reach out and we’ll be here.
Your BoxyCharm Team
The linked email from Summer Fridays:
We at Summer Fridays are carefully monitoring recent community feedback citing temporary redness and irritation experienced by some customers when using Jet Lag Mask. We deeply regret any discomfort or inconvenience caused by this issue and are confident that the use of this product does not pose a threat to the health and safety of our customers.
We have worked with our manufacturer, testing laboratories and an independent chemist to conduct a thorough investigation into the cause and have determined that certain production batches at our third-party manufacturing site were compromised.
To address this issue, we have implemented the following steps:We have established new, more stringent manufacturing protocols using OTC-level guidelines to ensure each step in the manufacturing process is carefully monitored and checked for full compliance and adherence to our high standards.
We are developing a minor reformulation, including removal of essential oils, that will serve to mitigate any future potential for irritation, while still delivering the results you look for in Jet Lag Mask.
While the number of reports that we have received regarding Jet Lag Mask represents a small percentage of users, we want to operate with an abundance of caution. It’s our recommendation that you patch test the product received in your BoxyCharm Box on your jawline or behind your ear prior to using. It is normal to experience a cooling sensation when applied, but if you experience any unexpected reaction, please rinse it off and discontinue use. If you have further questions or need further assistance just reach out to BoxyCharm and they’ll be there to assist you.
We very much value the Charmer community, appreciate your understanding and hope we continue to have your trust and support.
XoXo Summer Fridays