Scentbird: Security Incident

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Scentbird recently notified subscribers of a security issue:

Dear Scentbird Customer,

We are writing to let you know that Scentbird recently learned that unauthorized individuals may have accessed a database containing the personal information of Scentbird’s users. We launched an investigation as soon as we became aware of this incident, and our investigation is in its initial stages. We wanted to notify you right away, however, so that you can take action to protect yourself.

We have no reason to believe that the incident affected social security numbers, government-issued ID numbers, or full credit or debit card numbers. We do not maintain this type of information about users. Depending on the type of account you maintained, the affected information may have included your name, email address, encrypted Scentbird account password, billing and shipping address, date of birth (if you chose to provide this information), and gender.

When you next log in to your Scentbird account, we will require you to reset your password. If you used your email address and Scentbird account password on other online accounts, you should promptly reset those passwords. It is a best practice to use unique, “strong” passwords for all online accounts. You can find tips on creating strong passwords here.

We are retaining an independent forensic firm to assist us in responding to this incident. We are also notifying law enforcement of the incident.

For any questions or issues that arise, the Scentbird customer service team will assist. Please email [email protected] to reach them. Again, we sincerely regret any concern this incident may cause.


Team Scentbird

Scentbird will require you to reset your password the next time you sign in.

Scentbird is a monthly cologne and eau de parfum subscription for men and women. Each month, you get a thirty-day supply of your chosen cologne in a deluxe-size sprayer. They recently announced the launch of their new product line – the Scentbird Bamboo Charcoal Collection!


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