Allure Beauty Box has an update on their May 2020 box! There was a manufacturing error on the labels, and some subscribers received the Curology Smooth Sailing Moisturizer containing Curology’s cleanser inside.
Our reviewer, Deb, was confused by the consistency of the product and commenter Deb had the solution. We updated the review yesterday afternoon.
Here’s the full announcement:
Due to a manufacturing error, some customers may receive a mislabeled product from Curology in their May Box. The tube of the Smooth Sailing Moisturizer may contain Curology’s cleanser instead. Please test the product before applying. A good indicator that you may have received a cleanser instead of the moisturizer is that the cream will suds up if water is added to where you have applied the product.
We apologize for this unexpected error and have worked with the brand to ensure that customers who received the wrong product can request a replacement. Please complete the form at this link for Curology’s Customer Care team by June 30th in order to request your replacement: https://curologygift.typeform.
For Allure customers who choose to take advantage of Curology’s free trial offer (S&H not included), they will also be offering an additional $10 off the customers second order as an apology, if they sign up through the curology.com/allure link.
We apologize for this inconvenience and appreciate your loyalty.
Should you have any other questions about your Allure Beauty Box, please reach out to our Customer Care team at [email protected] or 1-800-274-1603.
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