SugarBash has sent out extensive information about their new updated quarterly box. If you don’t want to read the entire thing, do note that now is your last chance to subscribe – they won’t be expanding the number of boxes after Thursday at 6pm PST!
New Year, New Sugarbash!
Happy New Year, Dear Members! Thank you so much for continuing your journey with us. We’re so excited about sweetening your Sugarbash subscription experience in 2018! Please review this very important information regarding our new service:
We have added 20 more subscriptions for purchase for our loyal members only! We will close everything down on Thursday at 6:00 pm PST and start a waitlist.
We will not be accepting any new subscriptions for the rest of 2018. Customers wanting to join our program will be put on a waitlist.
To Members from our original, bi-monthly subscription service:
If you signed up for our new service, we will be canceling your old, bi-monthly account this week. We needed to keep it open to confirm that you qualified for the grandfathered pricing and our Black Friday special.
- If you selected the VIP option, you will not be billed again this year.
- If you have the VIP option then you will be able to customize most of your box.
- If you signed up for the quarterly option, here is your billing schedule for 2018:
- Summer Box – Bills May – Ships June
- Fall Box – Bills August – Ships September
- Winter Box – Bills November – Ships December
- If you signed up for the quarterly option you will be able to customize 1 item on a first-come, first-served basis.
- All customization forms will be sent out 4 weeks prior to boxes shipping.
- Please be aware that, if your charge does not go through on the billing date, you have 24 hours to update your information. We will cancel your subscription if the transaction doesn’t go through on the 2nd attempt.
If you did not sign up for our new service yet, once we sell out, your bi-monthly account will be canceled and you will be placed on a Priority Waitlist for our quarterly box subscription. You will get first dibs on the quarterly subscription when one becomes available due to a cancellation.You will NOT be able to skip a box under the new 2018 quarterly subscription.If you cancel¸ and want to come back, you will be put on the waitlist and return at the regular price of $75.00/quarter.Please be aware that we are still in the audit process of reviewing all accounts to make sure they qualify for the grandfathered and/or Black Friday pricing. As a member, you will get extra perks:
- Exclusive Designer Collaborations
- You must be a member to order from future warehouse sales
- Option to Add-on to your box
- First dibs on Limited Edition boxes
Sincerely,
Sam & The Sugarbash Team
SugarBash has revealed the theme for their Spring 2018 box – it’s “Market to Table.”
We are so excited to reveal the theme of our first quarterly box in 2018! “Market to Table” is sure to please featuring Godiva and items for your home. Only a few subscriptions left before we have to start waitlisting subscribers. Let’s start the New Year together!
And we have a brand spoiler – They’re featuring Godiva Chocolatier in this box!
What do you think of the Spring 2018 SugarBash spoilers?
Comments
I was excited for the theme of this box, but the curation was a little all over the place in terms of style. The same box had french country cute, eco-minimalist, pop casual, trendy, etc. (Some items would work well together, but all eight items together didn’t seem cohesive.)
Unfortunately the items in my box weren’t really in pristine condition (tears on stickers, dinged boxes, grime all over the cups, torn tissue paper) and my tote bag even came damaged (they are replacing the tote, though, and would have refunded the box if I could have returned all the items, but I couldn’t since I’d already eaten a chocolate and opened the cups to wash them.)
They sent out a survey requesting feedback, which I gave, and a customer service rep wrote me that she/he had gone ahead and cancelled my subscription, without asking me. When I wrote back to insist I hadn’t cancelled they doubled down that it somehow was acceptable for them to cancel me as they want ‘happy customers’ and I just don’t fit with their style, etc.
I would recommend that anyone (especially quarterly subscribers with grandfathered pricing) double-check their accounts, as at this point quite a number of people have been cancelled; myself specifically due to giving negative feedback on the survey, a lady who had a damaged item, a lady who never got her box, etc. plus Sugarbash has written a couple people who found their accounts cancelled that about 30 other people were cancelled due to a glitch.