An update from Doki Doki Crate on their January box. You can read my original review of the January 2016 Doki Doki Crate here, where I noted that some items were likely counterfeit.
Letter from Doki Doki Crate:
Hello Doki Doki Crate Family!
We’ve received a lot of feedback about January’s Doki Doki Crate contents, and we wanted to let you know that we completely understand what you’re saying and really appreciate and value your thoughts and opinions.
Two months ago we ventured out of our usual, familiar realm of Japanese candy/snacks to find cute, tangible items for Doki Doki Crate. Our goal was to provide you with the best monthly experience possible through everything kawaii.
It was recently brought to our attention that our supplier may not have been completely transparent with us, which many of you voiced concerns about. We’re working with them right now to get to the bottom of this, but we have ceased our relationship with them and are pursuing more reliable suppliers.
As a subscription company for Japanese items, all of our ordering must done at least a month before crates ship to allow time for the items to arrive and be lovingly packed by our team. This means that February’s crate contents are already on their way to us, so it is possible that some items in February’s crate will be coming from the same supplier.
We apologize sincerely and greatly for this mixup, and we now have someone fully dedicated to sourcing only the highest quality items for Doki Doki Crate. We are meeting with multiple Japanese vendors and licensors in an effort to boost the overall quality of future crates, and we really appreciate your feedback as it is essential in shaping the future of Doki Doki Crate.
As such, we’ve created a quick survey for you to help us better understand what type of items you’d like to see in the future, as well as for you to voice your opinion on this month’s contents and ask any specific questions. You can find it here:https://www.surveymonkey.com/r/RW5FZMF
If you’re completely dissatisfied with your crate, you can send it back with all original contents for a full refund. Please email us at [email protected] and we’ll help you with a return mailing label.
Thank you so much for being a part of the Doki Doki family!
I personally think that this letter is huge, and confirms my thoughts that Japan Crate didn’t have their supply chain totally ironed out for Doki Doki Crate. I think the box will continue to improve and I totally respect them for offering refunds and releasing a very forthright letter about it (plus they really do create awesome boxes). What are your thoughts?
The Description: Doki Doki Crate is a new way to experience Japan through all things kawaii! You’ll find 8-10 items in each crate including plushies keychains, figures, squishies, apparel, collectibles and much more. From Japan Crate!
The Price: $30.00 per month