Please discontinue use of the Urban Oreganics Rosewater Toner.
A letter from KloverBox is below. This letter was sent to recipients of the March KloverBox. You will receive a replacement item for the rosewater toner in your next box, or separately. I was happy with the communications from Kloverbox. Nobody had any reason to suspect the bottles until multiple manufacturers reported similar issues.
Dear March Subscribers,
In the past few days Kloverbox has received a number of concerned emails regarding the Rosewater Toner. Initially, Urban Oreganics advised us particles in the toner were simply bits of fresh squeezed organic lemon juice. After further analysis, Urban Oreganics reached out to the container supplier only to find out other companies using these particular bottles have experienced similar after-effects. The containers purchased by Urban Oreganics came from two separate production batches which would explain why most Rosewater Toners are fine and retain a clear appearance and some toners have particles that have not settled. In either case, we would like for all subscribers to discontinue use of this product.
Urban Oreganics is very sorry and would like to apologize for this unpredictable effect to the Rosewater Toner. The toner has been the same wonderful formula for over a year without a single issue, the issue lies in a specific batch of plastic bottles as opposed to their normal glass bottle packaging.
As a solution, Urban Oreganics and Kloverbox will provide March subscribers with a different beauty product from Urban Oreganics with equal or greater value. We will include this new product in your April Kloverbox, if you are not subscribed to Kloverbox for April, you will receive the replacement product separately.
Kloverbox and Urban Oreganics truly appreciate receiving your emails and hearing your concerns. Our priority is customer satisfaction and product safety. If you have further question or concerns, please click the link below to email Kloverbox or contact Emily, the owner of Urban Oreganics at – [email protected]
Sincerely,
Kloverbox & Urban Oreganics
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