What is annoying about Honest Company? 19 minutes 20 seconds on hold.

. The links in this post may be affiliate links. Read full disclosure
Notification

Their refusal to cancel via normal Internet channels. Like emailing customer support. So I’m taking this WASTE OF LIFE to tell you about it! I don’t want the diaper box. We just don’t need that many diapers anymore. I should be able to cancel the diaper sub easily, right?

WRONG.

I have been on hold for over 5 10 15 19 minutes and 20 seconds.  Just cancel the damned thing already, OK?  Frustrating customers – especially ones who would still like to subscribe to the essentials bundles – is not the way to keep customers satisfied.

In an email they told me “As a new company, we want to learn how to make our membership work better for you and your family!”

USE EMAIL ALREADY OK? I BUY SHIT ONLINE BECAUSE I DON’T HAVE THE TIME FOR THIS GARBAGE.

I am about 3 minutes away from canceling everything. Oh wait, that was WHEN I WAS ON HOLD FOR ONLY 7 MINUTES.

so basically Honest Company is all sunshine & rainbows but their customer service blows. this is like the old AOL of yore. They’re dressing it up in super fancy clothing. It took me an additional 5 minutes to actually convince them to cancel it. Lots of apologies but I was livid.  And yes, I did end up cancelling everything. Money talks & so does time.

but (snort),

You can sign up for Honest Company and get $10 off. But if you did, you would have to wait a zillion years on the phone to cancel anything. It *is* easy to change the date online. That’s not what I wanted to do.

See more reviews and information about Honest Company in the directory.

Comments

Leave a Reply

Your email address will not be published. Required fields are marked *

  • Jen

    I so wish I had read this before signing up. After 15 minutes on hold I sent an email demanding that my account be cancelled and if I needed to call back, that they pay for my minutes.

    My guess is a receive a reply stating they can’t cancel via email. In which case I will change my credit card information to be invalid.

    Errrr…Great CS goes such a long way.