What is annoying about Honest Company? 19 minutes 20 seconds on hold.

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Their refusal to cancel via normal Internet channels. Like emailing customer support. So I’m taking this WASTE OF LIFE to tell you about it! I don’t want the diaper box. We just don’t need that many diapers anymore. I should be able to cancel the diaper sub easily, right?

WRONG.

I have been on hold for over 5 10 15 19 minutes and 20 seconds.  Just cancel the damned thing already, OK?  Frustrating customers – especially ones who would still like to subscribe to the essentials bundles – is not the way to keep customers satisfied.

In an email they told me “As a new company, we want to learn how to make our membership work better for you and your family!”

USE EMAIL ALREADY OK? I BUY SHIT ONLINE BECAUSE I DON’T HAVE THE TIME FOR THIS GARBAGE.

I am about 3 minutes away from canceling everything. Oh wait, that was WHEN I WAS ON HOLD FOR ONLY 7 MINUTES.

so basically Honest Company is all sunshine & rainbows but their customer service blows. this is like the old AOL of yore. They’re dressing it up in super fancy clothing. It took me an additional 5 minutes to actually convince them to cancel it. Lots of apologies but I was livid.  And yes, I did end up cancelling everything. Money talks & so does time.

but (snort),

You can sign up for Honest Company and get $10 off. But if you did, you would have to wait a zillion years on the phone to cancel anything. It *is* easy to change the date online. That’s not what I wanted to do.

See more reviews and information about Honest Company in the directory.

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  • Jen
    05.06.13

    I so wish I had read this before signing up. After 15 minutes on hold I sent an email demanding that my account be cancelled and if I needed to call back, that they pay for my minutes.

    My guess is a receive a reply stating they can’t cancel via email. In which case I will change my credit card information to be invalid.

    Errrr…Great CS goes such a long way.